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Services
GCSA
specializes in post-production services
and online customer support solutions
for entertainment companies.
1.
Post-Production Services: Clients are typically
film and televsion studios and networks.
- Transcription
- Closed
Captioning
- Subtitling
Whether
your media is fully digitized or if it is on hard copy,
GCSA will deliver the highest quality documents
and files for all of your transcription, closed captioning
and subtitling needs with a minimum turn around time
of seven business days on most projects. GCSA
leverages their vast international vendor resources,
trains and manages their teams on-site, and delivers
the best and the most cost effective post-production
services to their clients. Simply put: Their prices
and quality cannot be beaten anywhere.
2.
Online
Customer Support Clients are typically online
and console game companies, however GCSA works
with any client that has a strong online component with
significant support and community needs therein.
- Email,
Chat, Web Based Petitioning Queues, Message Boards,
FAQ's: Monitoring,
Triage-Escalation Processes, Robust Knowledge Base
Builds
- eCommunity
Optimization
- Cultural
Awareness Training
GCSA
has worked extensively in the game sector of the entertainment
industry, providing the most robust and cost effective
solutions to their clients. GCSA has taken the
very unique position of delivering these global solutions
combined with a broad knowledge of commonly overlooked
components of delivering online support via the global
sourcing model: Understanding the "community"
factor and understanding the "cultural" factor.
That is, when GCSA delivers its highly effective
solutions to online support centers part of their model
for success includes how to:
a.
foster and build your online community, and
b.
train your teams at all levels on the complexity of
working with diverse cultures
Our
clients are large and small, as are our partners.
Please contact
us and we will gladly discuss your interests
and needs and how we may be able to best serve you.
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